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Implementing Total Quality, by David L. Goetsch, Stanley Davis
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Implementing Total Quality by David L. Goetsch. Prentice Hall,1995
- Sales Rank: #3177934 in Books
- Published on: 1995-03-09
- Format: Facsimile
- Original language: English
- Number of items: 1
- Dimensions: 8.90" h x .70" w x 7.20" l, 1.00 pounds
- Binding: Paperback
- 448 pages
From the Publisher
A practical new handbook that shows students, step-by-step, how to implement a total quality approach to management in business and industry organizations. Coverage enumerates a 20-step process for implementing a total quality approach...a process that encompasses every element of total quality management in a coherent format that provides a rationale for both the big picture of implementation and the specific details. The text's building block approach includes two master case studies that follow two representative companies through the entire implementation process until one company fails at Total Quality Management and one company succeeds.
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